Skip to main content
Annie Selke Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Annie Selke
  2. Frequently Asked Questions
  3. Custom Rugs

Custom Rugs

Everything you need to know about purchasing a custom rug!

  • How is my rug shipped?
  • When will my custom rug ship?
  • Will there be a charge for special delivery (white glove)?
  • Will I get a shipping notification and tracking for my custom rug?
  • Can I return my custom rug?
  • Can I make a change to my custom order once it is placed?
  • How do I measure for a custom fit?
  • Can I use a promotional code on my custom rug order?
  • Why is there a tolerance on custom rugs?
  • Why is there a minimum and maximum size requirement?
  • What are the minimum and maximum size requirements?
  • What type of rug pad is used?
  • How is the optional rug pad attached?
  • Can I use a custom area rug as wall to wall carpeting?
  • Can a custom rug be used on stairs?
  • How do I measure to fit a custom rug on my stairs?
  • Can a rug be customized in other shapes?
  • How will my custom rug be bound?
  • Why am I charged up front for my custom order?
  • Will the delivery service help me get my rug in the house?
  • Can the ETA change on my custom order?
  • Is there latex on my custom rug?
Annie Selke
Powered by Zendesk