Shipping
- When will my order ship?
- What are your shipping rates?
- Where do you ship to?
- What can I expect with my White Glove Delivery?
- I need a certificate of insurance for my delivery
- Can my shipment be held for a future date?
Returns
Account & Payment
- When will I be billed for my order?
- I don't remember my password, please help!
- Why do I see different prices when I put in my Canadian address?
- How do I create an account?
- How do I contact Customer Service?
- How do I remove my name from your catalog mailing list?
Orders
Products
- Do your products contain latex?
- Where can I see your products in person?
- Do you make custom bedding?
- Do you make custom rug sizes?
- Why is my hooked or tufted rug shedding?
- I have noticed stray loops of yarn popping up from my hooked rug. What should I do?
Custom Rugs
- How is my rug shipped?
- When will my custom rug ship?
- Will there be a charge for special delivery (white glove)?
- Will I get a shipping notification and tracking for my custom rug?
- Can I return my custom rug?
- Can I make a change to my custom order once it is placed?