Shipping
- When will my order ship?
- What are your shipping rates?
- Do you offer any eco-conscious shipping options?
- Can I place an order with multiple shipping addresses?
- Do you ship to P.O. boxes or APO/FPO?
- Will I get a shipping confirmation and tracking number?
Returns
Account & Payment
- How do I create an account?
- How do I contact Customer Service?
- How do I remove my name from your catalog mailing list?
- Which payment methods do you accept?
- How are transactions billed to my credit card?
- Do you charge sales tax in my state?
Orders
Products
- Where can I see your products in person?
- Do you make custom bedding?
- Do you make custom rug sizes?
- Why is my hooked or tufted rug shedding?
- I have noticed stray loops of yarn popping up from my hooked rug. What should I do?
- Can I use a Dash & Albert rug as a stair runner?
Custom Rugs
- How is my rug shipped?
- When will my custom rug ship?
- Will there be a charge for special delivery (white glove)?
- Will I get a shipping notification and tracking for my custom rug?
- Can I return my custom rug?
- Can I make a change to my custom order once it is placed?